Customer Service

Submit a Support Request

Tapjoy is here to help 24 hours a day, 7 days a week, 365 days a year. We get quite a lot of requests, so we must humbly ask that you please give us some time, while we get to you in a first come first served manner.

To submit a Missing Currency Support Request, please follow any of the directions below.

From the MyTapjoy app

To Create A Missing Currency Support Request from the MyTapjoy App:

  • Tap on the Application which you are missing currency from
  • Tap "Track Rewards" at the top
  • Tap the offer which you didn't receive your currency for
  • Tap "Contact Customer Support" at the bottom
  • Fill out the requested fields and click "Submit"
  • You will be returned to the Reward Details page, where it will show "Contact Support on..."

Download today!
Google Play Store:
Apple App Store:


If you have a Tapjoy account, all of your apps' offer history is in one place, making submitting your Support Request a one stop shop:

  • Login to your account at
  • Tap the menu icon in the top left corner of your screen.
  • Tap Help.
  • Tap Contact Support.
While using an app

Most Tapjoy partners have an offerwall built right into the app. To submit a Support Request from within a partner's app:

  • Go back to the marketplace that presented you the offerwall.
  • Once on the offerwall, scroll to the bottom.
  • Tap on the hyperlink that says "Missing currency?". (it may say something slightly different)
  • Tap on the Select Offer button.
  • Choose the offer that you completed.
  • Fill in your email address, and a quick description.
  • Tap on the "Submit Support Request" button.
Send us an Email

If you have been asked to send us an email please send it to

Tapjoy, Advertising  Mobile, San Francisco, CA