Customer Service

Submit a Support Request

Tapjoy is here to help 24 hours a day, 7 days a week, 365 days a year. We get quite a lot of requests, so we must humbly ask that you please give us some time, while we get to you in a first come first served manner.

To submit a Missing Currency Support Request, please follow any of the directions below.

From the MyTapjoy app

To Create A Missing Currency Support Request from the MyTapjoy App:

  • Tap on the Application which you are missing currency from
  • Tap "Track Rewards" at the top
  • Tap the offer which you didn't receive your currency for
  • Tap "Contact Customer Support" at the bottom
  • Fill out the requested fields and click "Submit"
  • You will be returned to the Reward Details page, where it will show "Contact Support on..."

Download today!
Google Play Store: https://support.tapjoy.com/mtgp
Apple App Store: https://support.tapjoy.com/mtaa

From Tapjoy.com

If you have a Tapjoy account, all of your apps' offer history is in one place, making submitting your Support Request a one stop shop:

  • Login to your account at https://www.tapjoy.com.
  • Tap the menu icon in the top left corner of your screen.
  • Tap Help.
  • Tap Contact Support.
While using an app

Most Tapjoy partners have an offerwall built right into the app. To submit a Support Request from within a partner's app:

  • Go back to the marketplace that presented you the offerwall.
  • Once on the offerwall, scroll to the bottom.
  • Tap on the hyperlink that says "Missing currency?". (it may say something slightly different)
  • Tap on the Select Offer button.
  • Choose the offer that you completed.
  • Fill in your email address, and a quick description.
  • Tap on the "Submit Support Request" button.
Send us an Email

If you have been asked to send us an email please send it to rewardhelp@support.tapjoy.com

Tapjoy, Advertising  Mobile, San Francisco, CA