Submit a Support Request
Tapjoy is here to help 24 hours a day, 7 days a week, 365 days a year. We get quite a lot of requests, so we must humbly ask that you please give us some time, while we get to you in a first come first served manner.
To submit a Missing Currency Support Request, please follow any of the directions below.
From the MyTapjoy app
To Create A Missing Currency Support Request from the MyTapjoy App:
- Tap on the Application which you are missing currency from
- Tap "Track Rewards" at the top
- Tap the offer which you didn't receive your currency for
- Tap "Contact Customer Support" at the bottom
- Fill out the requested fields and click "Submit"
- You will be returned to the Reward Details page, where it will show "Contact Support on..."
Google Play Store: https://support.tapjoy.com/mtgp
Apple App Store: https://support.tapjoy.com/mtaa
If you have a Tapjoy account, all of your apps' offer history is in one place, making submitting your Support Request a one stop shop:
- Login to your account at https://www.tapjoy.com.
- Tap the menu icon in the top left corner of your screen.
- Tap Help.
- Tap Contact Support.
While using an app
Most Tapjoy partners have an offerwall built right into the app. To submit a Support Request from within a partner's app:
- Go back to the marketplace that presented you the offerwall.
- Once on the offerwall, scroll to the bottom.
- Tap on the hyperlink that says "Missing currency?". (it may say something slightly different)
- Tap on the Select Offer button.
- Choose the offer that you completed.
- Fill in your email address, and a quick description.
- Tap on the "Submit Support Request" button.
Send us an Email
If you have been asked to send us an email please send it to firstname.lastname@example.org